CIO Knowledge Base – Page 401

All Resources in: CIO Knowledge Base

ITIL 101 for CIOs: A Fast Track to Improved IT Service Management

This ITIL framework 101, introduces ITIL offering comprehensive guidance on IT service management. It covers ITIL’s evolution, best practices, global adoption, competence maturity levels, and an implementation roadmap to guide organizations through ITIL’s stages.

Introduction to ITIL V3

Introduction to ITIL V3 provides a quick overview of ITIL, its objectives, key content areas, qualifications scheme, and core publications. The guide also discusses the key principles of IT Service Management.

Business Use of Web 2.0

 The paper examines the business use of web 2.0 – what is web 2.0 and what makes it different from both business and technological perspectives? What is the value proposition of web 2.0 and how businesses can best leverage it?

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