BT Tunes IT ROI
How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!
CIO Knowledge Base – Page 481
All Resources in: CIO Knowledge Base
Realize the Returns from Enterprise Management Applications
Does IT ROI matter? According to this research, “best in class” companies measure and track IT ROI to accomplish a 93% improvement in key metrics!
Creating a Winning Project Charter
A project’s charter is its anchor. It provides returns exponentially greater than the time and effort spent creating it.
How Technology Delivers For UPS
UPS is using IT to create competitive advantage for itself. Are they bringing “custom software” back?
Business IT Alignment: 7 Signs of Trouble in Paradise
Ever wonder what happens when business and IT are not aligned? Well, like most other things in life, there are symptoms of misalignment. Monitoring them and analyzing them can help you avert disaster.
Achieving and Sustaining Business and IT Alignment
This article was originally published in 1999. However, it is on the money even today. Authors Jerry Luftman and Tom Brier walk through the issue of business and IT Alignment with specific examples and advice on how to achieve this goal. A must read!
Buzzword: Business Model
"Business model" has to be the king of buzzwords. "Strategy" is not far behind but there is something about business models that makes it more powerful! This article tries to demystify the term.
An Introduction to Cloud Computing
This paper defines cloud computing, details its benefits, issues, risks, and describes a cloud computing maturity model.
Don Tapscott takes on Nicholas Carr
Don Tapscott takes issue with Nicholas Carr of the "IT Doesn’t Matter" fame. Mr. Tapscott makes a solid case for why IT still matters.
Use true IT costs to engage apathetic business managers in IT planning
According to this study, Business Unit Heads are not concerned about IT Costs as they represent only 2-5% of their budgets. Really?