CIO Knowledge Base – Page 486

All Resources in: CIO Knowledge Base

The Innovator’s Dilemma

Chapter 1 of the book “The Innovator’s Dilemma”. This book brought the term “disruptive technology” to the business lexicon.

Achieving and Sustaining Business and IT Alignment

This article was originally published in 1999. However, it is on the money even today. Authors Jerry Luftman and Tom Brier walk through the issue of business and IT Alignment with specific examples and advice on how to achieve this goal. A must read!

Giving Teeth to the Building Permit Process

The building permit process is critical to the success of an Enterprise Architecture. Often, this process fails and with it the Enterprise Architecture. The article highlights the 7 common mistakes that lead to the failure of this process and suggests ways to avoid them.

BT Tunes IT ROI

How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!

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