Reining in Outsourcing Risk
Exporting business processes creates all kinds of opportunity for trouble, but companies can do much to reduce the threat. Experts from the Wharton School and Booz Allen Hamilton weigh in.
CIO Knowledge Base – Page 494
All Resources in: CIO Knowledge Base
Next Generation Outsourcing: Ensuring Success After Signing The Deal
Booz Allen Hamilton research reveals that a third of those who outsource fail to achieve the expected benefits. Is that outcome inevitable? Absolutely not, if companies pay close attention to outsourcing governance.
What’s Missing From Outsourcing
The story of outsourcing is still unfolding. However, much has already happened that should give us reason to pause and think.
Cisco’s Grand India Ambitions
It seems like everybody has a grandparent in Florida and business operations in Bangalore, India!
Offshore cost-advantage to last for 20 years
India and China to dominate in outsourcing…
Offshore call centre benefits challenged
The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.
Why Do We Need An Enterprise Architecture?
An excellent discussion on the need and solutions for Enterprise Architecture, including a good overview of popular frameworks with pros and cons.
Case Study: Forces Influencing eBusiness
It is well established that eBusiness influences its environment. How does the environment influence eBusiness is not as well understood. This excellent discussion factors in
Value Measurement Frameworks
What is the best framework to measure business value? Have we really moved past the traditional Discounted Cash Flow framework? This is a great paper
The Value of Good Governance
This (long) report presents an excellent view to shareholder value creation using good governance. Must Read!