Assessing client maturity: a key to successful outsourcing
This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results.
CIO Knowledge Base – Page 498
All Resources in: CIO Knowledge Base
A Framework to Create a Business Case for Outsourcing
This paper presents a framework for assessing outsourcing benefits and costs from the firm’s perspective
Offshoring’s Next Wave?
Is it time to take another look at offshoring? Why? How do you go about it? Read On…
Governance of Outsourcing
A very good summary – I believe it lacks details – on managing outsourced processes in an organization. Good read!
Next Generation Outsourcing: Ensuring Success After Signing The Deal
Booz Allen Hamilton research reveals that a third of those who outsource fail to achieve the expected benefits. Is that outcome inevitable? Absolutely not, if companies pay close attention to outsourcing governance.
What’s Missing From Outsourcing
The story of outsourcing is still unfolding. However, much has already happened that should give us reason to pause and think.
Cisco’s Grand India Ambitions
It seems like everybody has a grandparent in Florida and business operations in Bangalore, India!
Offshore cost-advantage to last for 20 years
India and China to dominate in outsourcing…
Offshore call centre benefits challenged
The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.
Reining in Outsourcing Risk
Exporting business processes creates all kinds of opportunity for trouble, but companies can do much to reduce the threat. Experts from the Wharton School and Booz Allen Hamilton weigh in.