The “Enterprise Architecture and IT Service Management” category in the CIO Reference Library is a collection of articles and documents that provide insights into how Enterprise Architecture (EA) can be integrated with IT Service Management (ITSM) to achieve better alignment of IT and business goals. This category is designed for IT executives and other business leaders who are seeking to gain a better understanding of the relationship between EA and ITSM and how they can be integrated to achieve better outcomes.
The articles and documents in this category cover a wide range of topics related to EA and ITSM, such as:
ITSM and EA frameworks: This includes an overview of the different ITSM and EA frameworks available, such as ITIL and TOGAF, and how they can be integrated to achieve better alignment of IT and business goals.
ITSM and EA components: This includes an overview of the different components of ITSM and EA, such as service design, service catalog, and business architecture, and how they can be integrated to achieve better outcomes.
Benefits of ITSM and EA integration: This includes an overview of the benefits of integrating ITSM and EA, such as improved IT service delivery, better alignment of IT and business goals, and increased agility and flexibility.
ITSM and EA implementation: This includes strategies for implementing ITSM and EA integration within organizations, such as establishing governance frameworks, engaging stakeholders, and leveraging EA tools.
ITSM and EA tools: This includes an overview of the different ITSM and EA tools available, such as service management software and EA modeling tools, and how they can be integrated to achieve better outcomes.
The “Enterprise Architecture and IT Service Management” category is a valuable resource for any IT executive or business leader seeking to understand better how EA and ITSM can be integrated to align IT and business goals better. The resources in this category provide insights into the benefits of integrating ITSM and EA, practical guidance for implementing ITSM and EA integration within organizations, and strategies for leveraging ITSM and EA tools to achieve better outcomes. By integrating EA and ITSM, organizations can achieve improved IT service delivery, better alignment of IT and business goals, and increased agility and flexibility.
This research paper explores enterprise architecture and IT Service Management (ITSM) frameworks and tools, makes a connection between the two disciplines and related tools, proposes measures to further integrate EA tools with ITSM Tools (CMDB/ITIL Tools).
Creating a coherent, consistent, and practical set of business requirements requires the confluence of various disciplines and practices such as business analysis, enterprise architecture, and IT service management. This whitepaper makes the connection between these disciplines and introduces a new model namely, enterprise requirements hierarchy (ERH).
This quick introduction to ITIL compares and contrasts its function and role in the enterprise with that of enterprise architecture and makes the case for these disciplines being complementary and the teams working on them collaborating with each other to get the biggest bang for the IT buck.
This presentation discusses technology change management (TCM) – the role of strategic planning, enterprise architecture and ITIL in enabling and governing the implementation of technology change.
This paper discusses ITSM frameworks and processes and their relationship to EA frameworks and processes. Good Discussion!
This integration guide delves into the synergies between FEA, DoDAF, ITIL, and RASDS, providing a comprehensive approach for improving enterprise architecture.
Presentation on Integrating ITIL with Enterprise Architecture
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