This presentation introduces the Common Criteria Evaluation and Certification Scheme, or CCS – an independent evaluation and certification service for measuring the security assurance and functionality claims of Information and Communications Technology (ICT) products and systems. What is it? Why is it important to you?
This guide covers the essentials of ITIL V3, including its core components such as service strategy, design, transition, operation, and continual service improvement. It provides CIOs with actionable insights to enhance IT service management and align IT services with business needs.
This document set presents an in-depth introduction to ISACA’s COBIT framework with a focus on its relationship with other IT Governance frameworks and standards –
This presentation provides an in depth introduction to Val IT Framework in the context of IT Governance – what is Val IT? what is IT Governance? how does Val IT fit in with IT Governance? how to we measure value? how do we deliver value? what is a portfolio?
The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.
This presentation discusses security management within the context of ITIL. The author’s basic premise is the ITIL is not used to implement security but its processes may lead to enhanced security controlled processes.<br />
Embark on a journey of continuous improvement with this ITIL Service Support Self-Assessment tool. This powerful Excel-based questionnaire identifies key areas for enhancement, helping you align your IT service support with ITIL best practices and business objectives. Step up your service support game today.
Navigate the complexities of IT service management with this ITIL Service Management Process Assessment Model. Identify gaps, mitigate risks, and align IT operations with business goals for improved service quality. Start your journey towards ITIL excellence today.
This overview offers an in-depth look at ITIL V3 and its role in shaping modern IT service management practices, including integration with other key frameworks.
This presentation makes the case for information technology (IT) governance, introduces two key IT governance frameworks namely, COBIT and Val IT and discusses how these
