This paper discusses an approach to sustain process improvements resulting from successful ITIL implementations – by using Six Sigma methodology because, the authors argue, the Six Sigma methodology is particularly compatible with ITIL.
Dive into the world of ITIL V3 with this comprehensive guide. Explore the evolution of ITIL, understand the lifecycle approach of ITIL V3, compare it with V2, and uncover its interaction with ISO 20000. Master ITIL V3 for streamlined and efficient IT Service Management.
This whitepaper compares ITIL V3 and Application Services Library (ASL) – what are the similarities? What are the differences? Mapping ITIL V3 to ASL.
 This document outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently.
ITIL background presentation provides an introduction, history and basics of the ITIL framework.
This guide offers detailed insights into implementing ITIL best practices, covering essential considerations, strategic planning, and practical tips for successful ITIL adoption to enhance IT service management.
 What is the role of an internal auditor in IT Governance? This presentation addresses this question with case studies and examples.
This presentation provides an overview of the COSO framework and discusses its use and implementation considerations.
This presentation describes Raytheon’s six sigma process and its application for CMMI
This presentation provides an overview of Information Technology Governance and its connection with Information Technology Strategy.