Article: Using Balanced Scorecard to Evaluate IT Governance
Learn how to use the balanced scorecard approach to assess IT governance practices’ effectiveness and identify improvement areas.
IT Governance Knowledge – Page 80
All Resources in: IT Governance Knowledge
How to Use the EFQM Excellence Model for Strategic Service Reviews: A Cross-Functional Case Study
This EFQM Excellence Model case study reveals how structured, staff-driven reviews can help CIOs align services with strategic goals, improve performance, and foster accountability. It covers leadership assessments, operational diagnostics, scoring methods, and implementation strategies that apply across sectors.
Using IT Portfolio Management to Increase IT ROI
This presentation defines portfolio management, and discusses the three types of portfolios and their management
What is the Difference Between Governance and Management?
This paper looks at the structural and functional differences between governance and management using the "plan-do-check" framework.
Distinguishing Governance From Management
This paper discusses seven questions that can help distinguish governance, i.e. the role and responsibilities of the board, from management.
Aligning Projects with Business Objectives
This paper provides a summary of the book "Connecting the Dots: Aligning Projects with Objectives in Unpredictable Times" which discusses project portfolio management in a business it alignment context.<br /><br />Excellent Read!!
The 10 Traits of Successful ITIL Adopters
This guide details the key traits of successful ITIL adopters, providing practical advice on implementing ITIL best practices for improved IT service management.
ITIL FAQ
ITIL frequently asked questions – what to expect in ITIL V3? How does it affect your organization? How can you benefit from ITIL? How can
IT Governance Using COBIT and ValIT
This presentation makes the case for information technology (IT) governance, introduces two key IT governance frameworks namely, COBIT and Val IT™ and discusses how these frameworks fit together.
Introduction to Process Performance Models
This presentation defines process performance models, traces their history and development and uses a case study to illustrate their use in prediction and decision making.