IT operations knowledge refers to the understanding of the organization’s IT infrastructure and the day-to-day activities required to ensure that it runs smoothly. Effective IT operations knowledge can help organizations optimize their IT infrastructure, improve IT agility, and achieve desired business outcomes.
IT operations knowledge may include:
Effective IT operations knowledge requires a deep understanding of the organization’s IT infrastructure, as well as the IT operations processes and best practices. IT executives should ensure that their IT operations knowledge is well-documented and communicated to relevant stakeholders across the organization.
The IT Operations Knowledge category within the CIO Reference Library provides CIOs and other IT executives with a comprehensive set of resources that illustrate effective IT operations knowledge practices. This category includes a range of resources, such as articles, whitepapers, and case studies, that offer insights into different aspects of IT operations knowledge, such as understanding IT infrastructure, monitoring IT performance, managing IT incidents, ensuring compliance, and managing IT vendors. By leveraging these resources, CIOs and IT executives can gain a deeper understanding of effective IT operations knowledge practices and optimize their IT infrastructure to achieve desired business outcomes.
This information security governance guide outlines how to embed security into enterprise leadership, structure, and culture—transforming it from a technical task into a strategic function. It provides clarity on roles, risk ownership, and policy alignment to help organizations build resilient, scalable security programs from the ground up. (150 pgs)
This comprehensive guide walks through building successful enterprise AI initiatives, covering how to identify high-value use cases, prioritize opportunities, and create a clear, executable plan. Packed with real-world strategies, templates, and practical advice, this guide helps IT leaders drive measurable value from AI investments.
This strategic analysis explores how artificial intelligence delivers value across sectors, what drives adoption, where investments flow, and how CIOs can lead transformation. With cross-industry case examples and data-backed insights, this is an essential guide for AI-driven business strategy.
This eBook explores the strategic power of information and how organizations can unlock real business value by integrating, automating, and activating enterprise data. It offers a roadmap for building smarter, faster, and more insight-driven enterprises—where information is treated not as a byproduct, but as a high-value asset.
This practical model for cloud strategy development and execution provides a scenario-based framework to help organizations navigate complexity, align IT and business priorities, and plan innovation-ready cloud strategies. By mapping strategic drivers to technical enablers, this model enables more effective cloud investment planning, cross-functional alignment, and innovation delivery.
This agile delivery guide provides practical “plays” and real-world strategies to help organizations build agile teams, scale delivery, ensure quality, and foster continuous improvement. It covers frameworks like Scrum, Scrumban, and Kanban, and includes guidance on metrics, security, architecture, and cross-team coordination.
This strategic data guide explores a practical framework to assess, benchmark, and evolve your enterprise data strategy. It outlines five critical decision areas—governance, capabilities, platforms, access, and operating models—supported by real-world archetypes and actionable steps to help you achieve data maturity and scale business value.
This cybersecurity governance guide outlines essential strategies for risk management, regulatory compliance, and security oversight at the executive level. Learn how to establish clear governance structures, integrate cybersecurity into enterprise risk frameworks, and ensure regulatory readiness. With actionable insights on incident response, board accountability, and compliance mandates, this guide helps organizations fortify their security posture, mitigate cyber risks, and build a governance-first security culture.
This cloud security guide equips organizations with the strategies needed for safe and compliant cloud adoption. Covering risk assessment, regulatory compliance, secure provider evaluation, encryption standards, incident response, and SLA management, this guide helps implement robust security frameworks to protect cloud environments while ensuring business continuity and operational resilience.
This comprehensive guide to Agile methodologies covers key frameworks like Scrum, Kanban, XP, and DevOps. It explores strategic Agile planning, operational efficiency, and organizational agility. It provides actionable insights to enhance development workflows, improve collaboration, and accelerate time-to-market.
