IT operations knowledge refers to the understanding of the organization’s IT infrastructure and the day-to-day activities required to ensure that it runs smoothly. Effective IT operations knowledge can help organizations optimize their IT infrastructure, improve IT agility, and achieve desired business outcomes.
IT operations knowledge may include:
Effective IT operations knowledge requires a deep understanding of the organization’s IT infrastructure, as well as the IT operations processes and best practices. IT executives should ensure that their IT operations knowledge is well-documented and communicated to relevant stakeholders across the organization.
The IT Operations Knowledge category within the CIO Reference Library provides CIOs and other IT executives with a comprehensive set of resources that illustrate effective IT operations knowledge practices. This category includes a range of resources, such as articles, whitepapers, and case studies, that offer insights into different aspects of IT operations knowledge, such as understanding IT infrastructure, monitoring IT performance, managing IT incidents, ensuring compliance, and managing IT vendors. By leveraging these resources, CIOs and IT executives can gain a deeper understanding of effective IT operations knowledge practices and optimize their IT infrastructure to achieve desired business outcomes.
This paper provides a high level overview of cloud computing, outlines its benefits, discusses challenges in its implementation, suggests steps to help in its adoption, and, finally, reviews key frameworks and datacenter technologies developed by Cisco.
This paper introduces a framework and process to create and implement a robust cloud computing strategy for your organization – define infrastructure management approach and select enabling technology.
This paper discusses a roadmap to realize your cloud computing vision through a disciplined business case and enabling enterprise architecture.
This presentation discusses the evolution of cloud computing, resulting security challenges and a new vision and architecture to ensure datacenter and cloud security.
This whitepaper discusses Intel's cloud computing strategy that believes in adopting the cloud form the inside out. Authored by Intel's employees engaged in implementing the cloud internally it details the opportunistic strategy taking advantage of Saas and gaining experience with IaaA as they prepare for what they characterize a major transition.
This presentation discusses security management within the context of ITIL. The author’s basic premise is the ITIL is not used to implement security but its processes may lead to enhanced security controlled processes.<br />
An overview of information technology security – define information security, detail functional areas, discuss security standards and regulations, describe testing techniques for IT security audits, and information security organization maturity levels. This presentation also presents case studies to illustrate theory being practiced.
This presentation discusses technologies for implementing ISO 27002 processes and controls – which technologies to use? where to start?
Security baselines allow companies to stay in compliance with industry standards and maintain a reasonable level of security assurance. This presentation discusses the creation of a security baseline for a windows based environment.
This presentation discusses a framework for application selection for ERP, SCM and CRM. It introduces the concept of business discontinuities and how to bridge/leverage them with technology solutions.
