A Process Oriented Framework for Business Value of Information Technology
Is there a connection between business value and IT capability? Why yes, you proclaim. Now prove it! If you need help, this paper may be a good place to start.
IT ROI/Value – Page 19
All Resources in: IT ROI/Value
Measuring IT Returns: Counting Chickens from Eggs?
Proving IT’s Value is the Achilles heel of CIOs. There are many views and more tools but the issue persists. What now?
IT Powered Growth
How to pull out of an information technology tailspin!
A Framework for IT Investment Management
A framework for IT Investment Management – also covers the process and maturity model. Must Read!
IT Spending: The Myths of Benchmarking
Before you benchmark, read this article!
Mission Impossible: Demonstrating the Value of IT
CIOs are caught in a vicious circle of "cost cutting" begetting more cost cutting expectation! How can you get out front and demonstrate IT’s value?
Rethinking measurement: More than evaluating performance
Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what’s more, developing the right measures and using measurement data must be iterative and highly interactive.
Surprise! IT Still matters!
Does IT Matter? If you needed proof, here it is…
Kiss and Make Up
This article introduces the concept of a “1 percent” IT Organization. Is this a meaningful concept?
BT Tunes IT ROI
How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!