Are Time Zone Differences Good or Bad in Offshore Outsourcing?
This article uses the case of Indian outsourcing company Infosys to explore the question "are time zone differences good or bad in offshore outsourcing?"
IT Sourcing Knowledge – Page 12
All Resources in: IT Sourcing Knowledge
Drafting Outsourcing Contracts
This excellent presentation provides an in-depth discussion on contracts related to outsourcing – what are the key elements in an outsourcing contract? What are the essential components of contract management?
Best Practices in Offshore Outsourcing Legal and Regulatory Issues
This article discusses the key federal and state laws that can affect offshore outsourcing and ways to deal with them.
Best Practices in Data Center Outsourcing
This research paper discusses the outsourcing life cycle, what should be outsourced, and best practices for data center outsourcing.
Best Practices in High-Performance Outsourcing
This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services! 
Creating Better Service Level Metrics
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
Designing Metrics for Service Level Agreements
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
Improving Outsourcing Success
<div>This presentation discusses four common reasons for outsourcing failure or barriers to success and recommends alternatives to help overcome them.</div>
Introduction to Strategic Sourcing
This excellent presentation provides an introduction to strategic sourcing. It introduces a strategic sourcing framework, discusses the difference between procurement, and strategic sourcing, highlights key industry trends, and proposes best practices for effective strategic sourcing implementation. Excellent Read!
Improving Offshore Outsourcing Success Using the eSourcing Capability Model
This study (thesis!) assesses the use of Carnegie Mellon’s eSourcing Capability Model for Client Organizations (eSCM-CL) framework in improving offshore outsourcing’s success.
