 This article uses the practices implemented by Indian outsourcing company Tata Consultancy Services (TCS) to discuss the issue of managing knowledge and expertise spread across organizational and geographic boundaries in an offshore outsourcing arrangement.
This article uses the case of Indian outsourcing company Infosys to explore the question "are time zone differences good or bad in offshore outsourcing?"
This research paper discusses the outsourcing life cycle, what should be outsourced, and best practices for data center outsourcing.
This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services! 
This excellent presentation provides an in-depth discussion on contracts related to outsourcing – what are the key elements in an outsourcing contract? What are the essential components of contract management?
This article discusses the key federal and state laws that can affect offshore outsourcing and ways to deal with them.
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
<div>This presentation discusses four common reasons for outsourcing failure or barriers to success and recommends alternatives to help overcome them.</div>
This excellent presentation provides an introduction to strategic sourcing. It introduces a strategic sourcing framework, discusses the difference between procurement, and strategic sourcing, highlights key industry trends, and proposes best practices for effective strategic sourcing implementation. Excellent Read!