This case study illustrates the use of the public value framework for government IT to assess the public ROI generated. The specific initiative discusses is the implementation of the Washington State Digital Archives.
This presentation discusses a research study into pricing objectives and methods used in the service sector in Greece. It includes a good discussion on the different pricing objectives and methods before applying them to the service sector it studied. This discussion can be adapted to arrive at appropriate pricing methods for IT as an internal services business.
This enterprise information technology strategic plan recommends leverages existing IT capability to improve IT services.
This report outlines the current state of IT, provides information for stakeholders to make informed decisions about significant investments in technology – "this is a report card of accountability to our stakeholders" – and, details how technology is being planned, managed, and implemented going forward.
This plan provides a strategic vision and direction for key stakeholders – “It is not meant to be a tactical plan that lays out specific
This paper discusses the implementation of an IT Balanced scorecard at a healthcare organization (hospital) using “SAS® Strategic Performance Management for Healthcare”
This case study provides an in-depth exploration of strategic IT modernization focusing on system upgrades and service enhancements.
Tradition Information Systems Strategic Planning (ISSP) develops IT strategy for a business, or business unit. This case study demonstrates the use of IT strategic planning for strategic business processes – it illustrates the definition of Critical Success Factors (CSFs) and Information System Needs (lSN) on Strategic Business Processes instead of Strategic Business Units.
This paper presents a model of interrelationships between inhibitors and enablers of Strategic Information Systems Planning (SISP) and reports on a pilot case study that investigated enablers and inhibitors of SISP in a large Korean corporation. The study demonstrated close relationships between enablers and inhibitors and benefits of SISP.
This article details the use of innovation in information technology at United Parcel Service (UPS) to create competitive advantage. The discussion focuses on five specific business opportunities enabled by IT that created value for the organization.
