The pressure on CIOs to cut costs increases in economic downturns. The authors argue that a CIOs who focus on "holistic performance optimization" addressing all levers of performance produce higher long term business results and introduce a "performance radar" to put these levers in perspective.
Does SOA live up to its promise of enabling business it alignment? Authors argue that SOA has not lived up to its promise however, "IT infrastructure flexibility is a potential enabler of IT-Business strategic alignment under conditions of a dynamic external environment."
This presentation discusses environmental assessment – with a focus on business model analysis – for better business it alignment. 
This presentation discusses the imperative for information technology innovation, the emerging role of the CIO in fostering IT innovation, and effective IT organization practices that implement the CIOs innovation agenda.
This article discusses the importance of service excellence and introduces a six dimensional framework to turbo charge your customer management strategy.
The authors argue that unlocking business value from IT investments is a journey that must both be planned and managed. Further, organizations must adopt a two-stage approach to large-scale IT programs that distinguishes between "problem-based" and "innovation-based" implementations.
This paper presents a model of interrelationships between inhibitors and enablers of Strategic Information Systems Planning (SISP) and reports on a pilot case study that investigated enablers and inhibitors of SISP in a large Korean corporation. The study demonstrated close relationships between enablers and inhibitors and benefits of SISP.
The authors present a case for technology transfer – in-bound and out-bound – integrating the perspectives of technology source and recipient through a discussion on the "potential interactions of absorptive and desorptive capacity in interorganizational technology transfer."
This article presents a framework for innovation management for sustainable business value and discusses different kinds of value creation and operating contexts within this framework.
This article details the use of innovation in information technology at United Parcel Service (UPS) to create competitive advantage. The discussion focuses on five specific business opportunities enabled by IT that created value for the organization.