Success Factors to Design and Implement Service Excellence
This article discusses the importance of service excellence and introduces a six dimensional framework to turbo charge your customer management strategy.
IT Strategy Knowledge – Page 103
All Resources in: IT Strategy Knowledge
CIO Agenda for IT Innovation and Competitiveness
This presentation discusses the imperative for information technology innovation, the emerging role of the CIO in fostering IT innovation, and effective IT organization practices that implement the CIOs innovation agenda.
Unlocking Sustained Business Value from IT Investments
The authors argue that unlocking business value from IT investments is a journey that must both be planned and managed. Further, organizations must adopt a two-stage approach to large-scale IT programs that distinguishes between "problem-based" and "innovation-based" implementations.
Enablers and Inhibitors of SISP
This paper presents a model of interrelationships between inhibitors and enablers of Strategic Information Systems Planning (SISP) and reports on a pilot case study that investigated enablers and inhibitors of SISP in a large Korean corporation. The study demonstrated close relationships between enablers and inhibitors and benefits of SISP.
Developing an Open Innovation Capability
The authors present a case for technology transfer – in-bound and out-bound – integrating the perspectives of technology source and recipient through a discussion on the "potential interactions of absorptive and desorptive capacity in interorganizational technology transfer."
Creating Business Value Through Innovation
This article presents a framework for innovation management for sustainable business value and discusses different kinds of value creation and operating contexts within this framework.
IT Innovation for Competitive Advantage
This article details the use of innovation in information technology at United Parcel Service (UPS) to create competitive advantage. The discussion focuses on five specific business opportunities enabled by IT that created value for the organization.
Factors the Influence Business and IT Alignment Success
The authors’ research provides interesting insight into business it alignment: There is no silver bullet to business it alignment Business it alignment requires six interrelated
What Helps Business IT Alignment?
The author’s research hints at three things with business it alignment: 1) alignment improves organizational performance 2) formal organizational structure alignment does not help 3) informal organizational alignment does have a positive impact!
Framework to Measure Information Security Governance Performance
This article describes a balanced scorecard based framework for measuring and reporting the performance of information security programs in offshore outsourcing.
