Corporate Valuations and Customer Lifetime Value
What is the connection between shareholder value and customer lifetime value? Read On…
IT Strategy Knowledge – Page 133
All Resources in: IT Strategy Knowledge
Measuring Information Productivity
Excellent paper on IT value measurement. This framework powered Baseline’s 500. Very informative.
Adding Value to the IT Organization
Managing IT like a business? Here is another tool to assist you.
Connecting Customer Retention Efforts with Customer Lifetime Value
What is the impact of customer retention efforts on Customer lifetime value? Read On…
IT Strategy Framework with SOA
A very good presentation that extends an IT Strategy framework to include solutions architecture using service oriented architecture (SOA.) Good read!
Measuring IT Success at the Bottom Line
IT business value (ITBV) program provides a customer-focused, data-driven IT investment decision making process and framework for measuring and evaluating IT products, services, and support in terms that reflect business benefits.
Case Study: Strategic Use of Information Technology
Can you imagine a world without Google? I for one can't imagine one without Microsoft. Microsoft's bugs make Google indispensible!
IT Strategy For Business Value
The paper presents a framework for developing an IT Strategy for business value.
Building IT-Enabled Innovation Capabilities at Intel
CIOs are not known for innovation. Yet. This excellent discussion should help you change that…
IT Strategy: Organisational Capability Analysis Frameworks
The good professor hits upon this key topic with an assortment of tools/frameworks – SWOT, Balanced Scorecard, 7S Framework etc. – and case studies. Excellent Read!
