IT business value (ITBV) program provides a customer-focused, data-driven IT investment decision making process and framework for measuring and evaluating IT products, services, and support in terms that reflect business benefits.
Take the complexity out of IT strategy development with this structured methodology. Drive alignment with business objectives, optimize resource allocation, manage risks, and effectively communicate your plan to stakeholders.
The good professor hits upon this key topic with an assortment of tools/frameworks – SWOT, Balanced Scorecard, 7S Framework etc. – and case studies. Excellent Read!