Getting Real About Customer Lifetime Value
Managing for customer lifetime value is a wonderful ambition but remains a pipe dream for most companies.
May 21, 2009
Domain
IT Strategy Knowledge Archive – Page 141
Analysis: Strategic Alignment with the Balanced Scorecard
This analysis explains how CIOs can employ the Balanced Scorecard to bridge the gap between strategic objectives and IT performance. It includes practical steps, real-world examples, and tips for implementation, ensuring that technology investments clearly reflect and support business goals.
May 21, 2009
Introduction to Earned Value Management (EVM)
A presentation on the Earned Value Management (EVM) methodology. Good read!
May 21, 2009
Customer Lifetime Value Toolkit
What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer.
May 21, 2009
A Structured Methodology for Developing IT Strategy
Take the complexity out of IT strategy development with this structured methodology. Drive alignment with business objectives, optimize resource allocation, manage risks, and effectively communicate your plan to stakeholders.
May 21, 2009
Measuring Information Productivity
Excellent paper on IT value measurement. This framework powered Baseline’s 500. Very informative.
May 21, 2009
Adding Value to the IT Organization
Managing IT like a business? Here is another tool to assist you.
May 21, 2009
Corporate Valuations and Customer Lifetime Value
What is the connection between shareholder value and customer lifetime value? Read On…
May 21, 2009
IT Strategy Framework with SOA
A very good presentation that extends an IT Strategy framework to include solutions architecture using service oriented architecture (SOA.) Good read!
May 21, 2009
Measuring IT Success at the Bottom Line
IT business value (ITBV) program provides a customer-focused, data-driven IT investment decision making process and framework for measuring and evaluating IT products, services, and support in terms that reflect business benefits.
May 21, 2009