Customer Lifetime Value Toolkit
What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer.
May 21, 2009
Domain
IT Strategy Knowledge Archive – Page 141
A Structured Methodology for Developing IT Strategy
Take the complexity out of IT strategy development with this structured methodology. Drive alignment with business objectives, optimize resource allocation, manage risks, and effectively communicate your plan to stakeholders.
May 21, 2009
Measuring Information Productivity
Excellent paper on IT value measurement. This framework powered Baseline’s 500. Very informative.
May 21, 2009
Adding Value to the IT Organization
Managing IT like a business? Here is another tool to assist you.
May 21, 2009
Corporate Valuations and Customer Lifetime Value
What is the connection between shareholder value and customer lifetime value? Read On…
May 21, 2009
IT Strategy Framework with SOA
A very good presentation that extends an IT Strategy framework to include solutions architecture using service oriented architecture (SOA.) Good read!
May 21, 2009
Measuring IT Success at the Bottom Line
IT business value (ITBV) program provides a customer-focused, data-driven IT investment decision making process and framework for measuring and evaluating IT products, services, and support in terms that reflect business benefits.
May 21, 2009
Connecting Customer Retention Efforts with Customer Lifetime Value
What is the impact of customer retention efforts on Customer lifetime value? Read On…
May 21, 2009
Gartner Recommends Key Cost-Cutting Tactics in Data Management and Integration
A recession is upon us. Are you ready?
May 21, 2009
IT Strategy For Business Value
The paper presents a framework for developing an IT Strategy for business value.
May 21, 2009