Are Your Customers Dissatisfied? It May Be Time to Check-out Your Salespeople
Customer service can make all the difference in a commodity market such as retail. This key differentiator is often ignored. This article provides an important reminder.
IT Strategy Knowledge – Page 142
All Resources in: IT Strategy Knowledge
The Discipline of Business Model Innovation
A good primer on Business models and their importance to competitive differentiation.
Why bad things happen to good IT Strategies?
You thought you have dotted all Is and crossed all Ts but still the IT Strategy failed. Why?
Seeing Eye To Eye On IT
A discussion on Forrester’s research on the business and IT disconnect. So what’s new?
IT Strategist’s Dilemma
Every strategist faces the “stay the course” or “cut and run” choice at least once in their careers. How do you decide which course is the correct one? More importantly, is this even a correct or complete set of choices?
Developing and Implementing a Strategy for Technology Deployment
A very good article on technology deployment – makes the connection with IT vision and strategy.
The Innovator’s Dilemma
Chapter 1 of the book “The Innovator’s Dilemma”. This book brought the term “disruptive technology” to the business lexicon.
The Myth of Disruptive Technology
Is the concept of disruptive technology a myth? The author argues that it is.
Information and Communications Technology (ICT) Strategy Template
Unlock the power of strategic planning with our comprehensive ICT Strategy Template. Designed for IT leaders, this tool simplifies the alignment of ICT initiatives with business goals, risk management, stakeholder engagement, and performance measurement. Embrace efficient, data-driven decision-making today.
Buzzword: Disruptive Technology
What is “disruptive technology”? What is it disrupting?
