Are Your Customers Dissatisfied? It May Be Time to Check-out Your Salespeople
Customer service can make all the difference in a commodity market such as retail. This key differentiator is often ignored. This article provides an important reminder.
IT Strategy Knowledge – Page 144
All Resources in: IT Strategy Knowledge
The Discipline of Business Model Innovation
A good primer on Business models and their importance to competitive differentiation.
Why bad things happen to good IT Strategies?
You thought you have dotted all Is and crossed all Ts but still the IT Strategy failed. Why?
Seeing Eye To Eye On IT
A discussion on Forrester’s research on the business and IT disconnect. So what’s new?
IT Strategist’s Dilemma
Every strategist faces the “stay the course” or “cut and run” choice at least once in their careers. How do you decide which course is the correct one? More importantly, is this even a correct or complete set of choices?
Developing and Implementing a Strategy for Technology Deployment
A very good article on technology deployment – makes the connection with IT vision and strategy.
Total Economic Impact (TEI) Case Study: Financial Impact of Implementing Virtual Display Terminal
This case study provides a comprehensive analysis of the economic benefits that come with the deployment of virtual display technology, including ROI and cost savings.
What’s Wrong with IT Strategy?
Why does IT Strategy work sometimes and not others?
Help! We are being treated as a cost center!
Let’s face it. An IT organization that has to justify its budget as a cost center has lost the respect of the business community somewhere along the line.
Total Cost of Ownership Comparison (TCO) for Mainframe Migration Case Study
This paper provides the results from two total cost of ownership (TCO) based studies to make a case for migrating from mainframes to open system alternatives.
