Discover the transformative power of the EFQM Excellence Model when applied to higher education institutions. Learn how it promotes continuous improvement, aligns IT with strategic goals, and enhances student experience.
Learn from a leading insurance group’s experience with the EFQM Excellence Model and understand how it can be applied in IT leadership for optimal performance, enhanced customer focus, effective team development, and more.
This research study determined that organizations that clearly define sources of value provide superior value to customers – consequently, creating more business value. To prove its point, the researchers developed metrics to quantify value discipline choice and clarity and explored the relationship between market orientation and value discipline clarity. Can these lessons be applied to an IT Organization?
This paper proposes a process for information technology (IT) strategy implementation.
This paper introduces a framework to assess the return on investment in government information technology.
This paper presents a comparative analysis – describes the similarities and differences – of key frameworks, methodologies, approaches for evaluating the return on investment on government it.
This paper discusses the three critical issues at the heart of the performance measurement puzzle – what to measure? how to measure? How to connect measurement with business results?
Learn how to optimize public value in your agency’s IT portfolio. This guide offers a structured methodology for assessing and prioritizing government IT initiatives, providing CIOs with actionable insights for effective decision-making.
This case study illustrates the use of the public value framework for government IT to assess the public ROI generated. The specific initiative discusses is the implementation of the Austrian Federal Budgeting and Bookkeeping System.
This case study illustrates the use of the public value framework for government IT to assess the public ROI generated. The specific initiative discusses is the implementation of the Commonwealth of Pennsylvania’s Integrated Enterprise System.