The “ITIL” category is an indispensable resource for CIOs, IT executives, and technology leaders, offering a collection of articles and documents focused on the Information Technology Infrastructure Library (ITIL), a widely adopted framework for IT service management (ITSM) that helps organizations improve the quality and efficiency of their IT services. As part of our CIO Reference Library, this category aims to help IT leaders effectively leverage ITIL to optimize IT service delivery, align IT services with business objectives, enhance customer satisfaction, and maximize the value of IT investments.
By exploring this category, you will gain insights into:
By staying up-to-date with the latest ITIL resources, CIOs and IT leaders can make informed decisions that help their organizations achieve strategic goals and maintain a competitive edge. Visit this category regularly to discover new content and resources that will provide valuable insights, practical guidance, and information on the latest developments in ITIL, enabling you to drive value and success in your organization through effective IT service management practices.
This presentation discusses using ITIL with COBIT for enterprise governance of information technology (IT Governance). It provides an overview of ITIL, and COBIT frameworks, and provides examples where both these frameworks are being used together to create business value.
This in-depth primer discusses the key concepts in creating and implementing a service strategy using ITIL framework.
This white paper discusses the key areas to focus on to ensure successful implementation of ITIL V3 in your organization. It presents an overview of the ITIL framework, and leading practices in ITIL implementation.
An excellent introduction to COBIT 5 Framework in context – what is IT Governance? What is COBIT 5 Framework and its key concepts? How does COBIT 5 implement IT Governance? How does COBIT 5 relate to and complement ITIL?
This presentation uses ITIL as the underlying framework to explain how IT Operating Models can help create business value – the linkage or alignment or fusion of IT is critical to business success. The question is how to achieve it and this presentation helps you understand that.
Unlock the power of ITIL, CMMI, and COBIT for Business Process Management. Discover the intersection of these prominent IT frameworks and BPM, and learn how to leverage them for improved IT governance and organizational performance.
This presentation introduces ITIL and CMMI frameworks, compares and contrasts the two, and discusses ways to integrate and implement them to create business value.
This presentation introduces three IT Governance frameworks namely, ITIL, CMMI and ISO 20000, compares and contrasts them and makes the case for a complementary relationship and integration between the three.
This case study examines the integration of ITIL and CMMI, demonstrating how it significantly improves IT service management and process efficiency within an organization.
This presentation introduces three IT Governance frameworks namely, ITIL, CMMI and Lean Six Sigma, compares and contrasts them and makes the case for a complementary relationship and integration between the three.
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