This research looks into the trend of IT being brought back in-house. Why? Good discussion for the CIO to follow!
This research explored best practices in outsourcing driven by business results not just cost savings. A key finding was to operate the outsourcing relationship as a holistic end-to-end business service. What does that mean? Read On!
This research explored best practices in outsourcing driven by business results not just cost savings. A key finding was to fundamentally transform the organization to adapt it for outsourcing. Say what? Read On!
This case study illustrates best practices in outsourcing driven by business results not just cost savings. Excellent example for the CIO to keep in mind when pursuing an outsourcing relationship that delivers sustainable business value.
This case study illustrates how leading practices can substantially improve the return on business process outsourcing (BPO) returns.
This research study explores best practices that make outsourcing deliver business value beyond cost savings. Excellent reference for the CIO to understand strategic implications of outsourcing and implement this discipline to create superior business value.
This research explores the key role of metrics and analytics in outsourcing success – delivering not just cost savings but also superior strategic business value. Excellent Read!
This research explored best practices in outsourcing governance and discovered that, as expected, structure is important but effective governance must be supplemented with a partnership view, the right attitude and behavior fostering partnerships. Good Read!
This case study highlights best practices for sustainable success of outsourcing relationships. Outsourcing can start off well but the effectiveness can deteriorate over time. These best practices help ensure success over the long term. Excellent Read!
This in depth research report presents the results of a study to explore the direction of IT and business process outsourcing. Key industry participants and observers provided their opinion on what they see and what they foresee happening in the outsourcing world. Good Read!