Outsourcing Best Practices

Is IT Outsourcing Dead?

This research looks into the trend of IT being brought back in-house. Why? Good discussion for the CIO to follow!

Outsourcing Best Practices

This research study explores best practices that make outsourcing deliver business value beyond cost savings. Excellent reference for the CIO to understand strategic implications of outsourcing and implement this discipline to create superior business value.

Importance of Outsourcing Metrics

This research explores the key role of metrics and analytics in outsourcing success – delivering not just cost savings but also superior strategic business value. Excellent Read!

Outsourcing Governance for Success

This research explored best practices in outsourcing governance and discovered that, as expected, structure is important but effective governance must be supplemented with a partnership view, the right attitude and behavior fostering partnerships. Good Read!

Holistic Business Driven Approach to Outsourcing

This research explored best practices in outsourcing driven by business results not just cost savings. A key finding was to operate the outsourcing relationship as a holistic end-to-end business service. What does that mean? Read On!

Case Study – Outsourcing Best Practices

This case study illustrates best practices in outsourcing driven by business results not just cost savings. Excellent example for the CIO to keep in mind when pursuing an outsourcing relationship that delivers sustainable business value.

Case Study – Best Practices for Outsourcing Success

This case study highlights best practices for sustainable success of outsourcing relationships. Outsourcing can start off well but the effectiveness can deteriorate over time. These best practices help ensure success over the long term. Excellent Read!

The State of Outsourcing Study

This in depth research report presents the results of a study to explore the direction of IT and business process outsourcing. Key industry participants and observers provided their opinion on what they see and what they foresee happening in the outsourcing world. Good Read!