This research looks into the trend of IT being brought back in-house. Why? Good discussion for the CIO to follow!
This research delved into the value created by outsourcing of information technology (IT Outsourcing). How does it address business imperatives? Does it positively or negatively impact business value? How can you tell? An excellent discussion on the business value of outsourcing. (500 pages)
A quick discussion on outsourcing – why outsource? what to outsource? whom to outsource it to? it is all about business value – outsourcing helps an organization focus on their core competencies so the promise is that creates more business value.
This whitepaper makes the case for quality – the authors argue that cost per hour does not reflect the true "efficiency" of an outsourced project; quality processes do.
This article uses the case of Indian outsourcing company Infosys to explore the question "are time zone differences good or bad in offshore outsourcing?"
This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services!
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
<div>This presentation discusses four common reasons for outsourcing failure or barriers to success and recommends alternatives to help overcome them.</div>
This study (thesis!) assesses the use of Carnegie Mellon’s eSourcing Capability Model for Client Organizations (eSCM-CL) framework in improving offshore outsourcing’s success.
This (dated) paper tracks the trends in international sourcing of information technology services and discusses their implications.