Offshore cost-advantage to last for 20 years
India and China to dominate in outsourcing…
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Offshore call centre benefits challenged
The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.
The CIO Profession: Leaders of Change Drivers of Innovation
This paper presents a self-assessment by CIOs of their capabilities along four competencies that comprise the core skill set of the strategic CIO. Overall, the
