Best Practices in Offshore Outsourcing Security
This whitepaper identifies key concerns and discusses best practices to address them to secure data and intellectual property in offshore outsourcing relationships
February 9, 2012
Chapter
Vendor Relationship Management – Page 2
Vendor Management Best Practices
This white paper discusses vendor management best practices for successful IT and business process outsourcing.
January 4, 2012
Managing Dispersed Expertise in Offshore Outsourcing
 This article uses the practices implemented by Indian outsourcing company Tata Consultancy Services (TCS) to discuss the issue of managing knowledge and expertise spread across organizational and geographic boundaries in an offshore outsourcing arrangement.
October 17, 2011
Drafting Outsourcing Contracts
This excellent presentation provides an in-depth discussion on contracts related to outsourcing – what are the key elements in an outsourcing contract? What are the essential components of contract management?
October 7, 2011
Best Practices in High-Performance Outsourcing
This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services! 
October 7, 2011
Creating Better Service Level Metrics
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
September 19, 2011
Designing Metrics for Service Level Agreements
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
September 19, 2011
Sample Service Level Agreement
This sample enterprise IT service level agreement (SLA) can be used to design your own.
June 24, 2011
SLA Template
This template can be used to create a Service Level Agreements (SLAs) between a service provider and the service recipient. The objective of the SLA is to present a clear, concise and measurable description of the services provided.
June 24, 2011
Which Buyers’ Skills Shape Supplier Performance?
This paper studies how buyers’ technical expertise and supplier governance skills shape their satisfaction with suppliers’ performance i.e. price, quality, and cooperativeness of products or services bought.
December 10, 2010