This article discusses the value in defining IT artifacts and work systems. It argues for a greater attention on work system related issues.
This articles uses the work system model of IS systems success to improve business IT alignment. It discusses a whiteboard comprised of "three critical checkpoints IT and business professionals can walk through together when creating or re-engineering a work system. CIOs in smaller companies can apply it when directly supervising projects; those in larger companies can give it to project managers and sponsors for use by their staffs."