Note: This is a theoretical paper with lots of detail and calculations. You will have to step over things to get to the essence. Well worth the trouble.
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A Framework to Measure the Business Value of Information Technology
This paper presents a framework to measure the business value of information technology. It builds upon famous models and frameworks often used to mesure IT value - plugs their gaps, extends their functionality. This framework can be used as a template to measure IT value across industry, geography and the type of organization. Excellent Read! (350 pages)
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