An Executive Level Overview of ITIL

 This presentation provides an overview of ITIL for senior leaders/executives
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The overview of ITIL covers the following:
- What is ITIL?
- What are the ITIL Books?
- What are the three Levels of Certification?
- Comparison between Processes vs. Departments
- What are Process Model Requirements?
- What are Operational ITIL Processes?
- What are Tactical ITIL Processes?


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