IT Governance Course Syllabus

Executive Summary

• Executive’s View of IT


• Definition and Purpose of IT Governance


• IT Governance Assessment Maturity Model


• Integrated IT Governance Framework and Roadmap


• Key Governance Roles, Responsibilities and Accountability


• IT Governance Decision Rights


• Demand Management


• Balanced Score Card for Business and IT


• Prerequisites for Creating a Successful IT Governance Program


• Future State of IT Governance – A Blueprint Concept

Foundations of IT Governance

• Why Do Organizations Need an IT/Business Governance Policy and Process


• Value propositions from Best-in-Class Companies on Governance


• Key IT Resources and Functions to be Managed


• Three Critical Pillars of IT Governance – Organization/People, Process and Technology


• Results of Ineffective IT Governance


• Steps in Making IT Governance Real


• A Generic Governance Process Improvement Model


• A First Step – Understand Current Maturity of IT Governance

Integrated IT Governance Framework and Roadmap

• Benefits of Using an Integrated IT Governance Framework


• Integrated IT Governance Framework and Roadmap


• Select Examples of Current and Emerging Business/IT Strategy and Governance Best Practice Reference Models, Frameworks and Standards

Business/IT Alignment Excellence

• The Board’s Role in Driving Business/ IT Alignment


• Principles of Aligning IT to the Business More Effectively


• Business and IT Plan Integration Flow


• Business and IT Strategy Development Framework and Outline


• IT/Business Alignment & Portfolio Management Triangle


• The Five Stages of IT Investment (Portfolio) Management Maturity


• IT Engagement (Relationship) Model

Program/Project Management (PM) Excellence

• Value Propositions of PM from Leading Organizations


• Principle for Achieving Excellence in Program/Project Management


• PM Maturity Model


• Linking IT/Business Plans to PM and Beyond


• PM Life Cycle Phases, Components and Key Templates


• IT Demand Management Gate Process Flow and Select Decision Criteria


• Fast Track versus Complex PM Initiatives (Scalable and Flexible Process)


• PM Governance and Escalation Framework


• PM Key Metrics – Mandatory and Discretionary


• The Roles of the Program Management Office (PMO)

IT Service Management and Delivery (ITSMD) Excellence

• Principles for Achieving IT Service Management and Delivery Excellence


• Benefits of IT Service Management and Delivery


• What is ITIL and Why is ITIL Different?


• ITIL Framework and an Overview of the Twelve Process Areas of ITIL (e.g. configuration mgt., asset/financial mgt., incident mgt., problem mgt., change mgt., release mgt., service level mgt., capacity mgt., service continuity mgt., capacity, mgt, etc.)


• Steps in Making ITIL Real


• IT Service management and Delivery Assessment Maturity Model


• Conducting a ITSMD Health Check


• Select ITSMD Metrics

Outsourcing and Vendor Management Excellence

• The IT Balancing Dilemma


• The Outsourcing Decision-Making Scorecard


• Major Outsourcing Trends, Issues and Challenges


• Differences Between Domestic and Off Shore Deals


• Empowering Executives to Outsource


• Vendor Selection Process Flow


• Key Vendor Evaluation Criteria


• Key Governance Roles, Processes and KPIs


• Summary Steps in Vendor/Outsourcing Selection, Contract Negotiations and Management

Performance Management, Management Controls and Risk Management

• Principles for Achieving Performance Management Excellence


• What Key Performance Indicators Should Be Tracked?


• Linking Critical Success Factors to Key Performance Indicators


• Governance Calendar and Balanced Scorecard


• Select Examples of KPIs in Support of IT Governance Components


• Key IT Management Controls


• Risk Assessment, Management and Mitigation