This presentation discusses the key pricing strategies used by companies to create competitive advantage and realize business value. Although not directly related to IT pricing – as IT is an internal function not an independent business – it has lessons that can be applied to pricing IT services. Good read in any event.
This paper provides an overview of information technology demand management – what is it? how it works? why is it important? what are its benefits to the IT organization and the business it helps?
This presentation discusses security management within the context of ITIL. The author’s basic premise is the ITIL is not used to implement security but its processes may lead to enhanced security controlled processes.<br />
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The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.
A good discussion on information technology governance – what is it – IT governance defined? why is it important? what to focus on in a sourced environment? what are the items on an audit checklist?
This presentation discusses pricing for services. The lessons here are applicable to pricing for information technology services as well.
This article discusses the implications of pricing services and proposes a framework that reconciles pricing with customer perception of value.
The authors make a case for value driven pricing for professional services first analyzing the costs of ineffective pricing and then the key elelments of a profitable pricing strategy for professional services. The paper also introduces a framework for pricing professional services. Can an IT Organization act as a business by using professional services firms as a model? Can this framework for pricing be used for IT products and services?