This guide explores the role of the service desk in implementing ITIL best practices, offering insights and strategies to enhance IT service management efficiency and effectiveness
A very good case study on running it like a business, aligning business with IT and defending the IT budget on value not cost!
 Cost management is still a top priority. However, making meaningful cost reduction without affecting performance is easier said than done. This article discusses "a structured and pragmatic approach to zero-basing can help achieve sustainable cost reduction while protecting key activities."
This practical introduction to the EFQM Business Excellence Model breaks down its 9 criteria and 32 sub-criteria, explains RADAR logic, and includes a 110-question self-assessment. Perfect for organizations looking to improve performance, align strategy, or prepare for excellence awards.
Delve into our comprehensive guide on EFQM Business Excellence Model Self-Assessment. Get detailed insights into the sub-criteria, understand what assessors look for, and learn good practices to achieve business excellence. The paper also explains how to apply the Radar™ logic consistently and utilize evidential reasoning software for assessments. A must-read resource for IT leaders.
Delve into the diverse world of the EFQM Business Excellence Model, as seen through these enlightening case studies. Discover the role of leadership, resource availability, and a long-term organizational perspective in driving transformation and achieving unparalleled performance leaps. A must-read for CIOs and IT leaders!
Understand the principles of the EFQM Excellence Model, a comprehensive quality management tool used by thousands of businesses worldwide. This presentation offers insights into how this model can drive strategic improvement in performance, customer satisfaction, and employee engagement. Equip your organization with a holistic approach to quality management, setting you on the path to business excellence.
This article discusses the dos and don’ts of information technology return on investment aka IT ROI and introduces five simple rules to create believable IT ROI estimates for technology investments
This guide provides a comprehensive exploration of ITIL best practices, detailing the processes and principles necessary for effective IT service management. It covers key areas such as incident, problem, change, and configuration management, offering actionable insights and strategies to improve IT service delivery and align with business objectives.
Case study on leveraging the ITIL framework to enhance service provision and customer satisfaction. The research project aimed to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL.
