Chapter

Nokia Siemens

Business Process Management

This white paper discusses that since EA is a huge concept and trying to embrace all aspects at once would be extremely difficult. It also notes that while no IT, Telecom or consultancy firm can cover everything alone, it can form the basis for a move from a silo based approach to a modular,standardized layered approach based on Business Process Management, which evaluates alternative processes based on cost-benefit analyses

Digital Self

<span style="font-size: 13px;">This white paper discusses that CSPs that want to take advantage of the paradigm shift from a&nbsp;<span style="font-family: Helvetica, Arial, sans-serif;">closed world of telecommunications networks to the open internet environment, need to provide a more personalized communications experience. In order to benefit from the emerging revenue streams&nbsp;</span><span style="font-family: Helvetica, Arial, sans-serif;">this shift creates, CSPs need to transform into customer-centric businesses the key to which is the understanding of customers&rsquo; preferences, behaviors, wishes and needs &ndash; in short their Digital Self.</span></span>