Process 3: Training Delivery
Effective communication and training are essential components of any successful IT governance program. In this section, we will outline the processes and procedures for developing and delivering IT governance training to employees, as well as strategies for effectively communicating IT governance policies and procedures to stakeholders. We will also discuss the importance of aligning communication and training initiatives with the overall IT governance strategy, and provide guidance on how to measure the effectiveness of these initiatives.
What is the process for delivering IT governance training to employees?
Instructions: Describe the process for delivering IT governance training to employees, including the methods and channels used to deliver training.
Example: The organization may use a combination of methods to deliver IT governance training, such as in-person training sessions, online modules, and on-the-job coaching.
How are the effectiveness and impact of IT governance training evaluated?
Instructions: Explain how the effectiveness and impact of IT governance training are evaluated, including the metrics and measures used to assess employee learning and behavior change.
Example: The effectiveness and impact of IT governance training may be evaluated through assessments, surveys, and observations of employee behavior change.
What types of training materials and resources are provided to support IT governance training?
Instructions: Identify the types of training materials and resources provided to support IT governance training, such as training manuals, online modules, and job aids.
Example: The organization may provide access to an online learning platform that includes a range of training resources, including interactive modules and job aids.
How are the needs and preferences of different employee groups considered in the delivery of IT governance training?
Instructions: Describe how the needs and preferences of different employee groups, such as new hires, experienced employees, and remote workers, are considered in the delivery of IT governance training.
Example: The organization may offer tailored training programs for different employee groups, such as online modules for remote workers and in-person training sessions for new hires.
What are the roles and responsibilities of trainers and facilitators in delivering IT governance training?
Instructions: Explain the roles and responsibilities of trainers and facilitators in delivering IT governance training, including their qualifications and training requirements.
Example: Trainers and facilitators may be responsible for designing and delivering training materials, evaluating employee learning outcomes, and providing on-the-job coaching and feedback.
What is the process for scheduling and delivering IT governance training to employees?
Instructions: Describe the process for scheduling and delivering IT governance training to employees, including the frequency and timing of training sessions.
Example: The organization may have a training calendar that outlines the schedule for different training sessions throughout the year, and employees may be required to attend specific sessions based on their job roles and responsibilities.
How are IT governance training programs evaluated and revised for continuous improvement?
Instructions: Explain how IT governance training programs are evaluated and revised for continuous improvement, including the methods used to collect and analyze feedback from employees and trainers.
Example: The organization may collect feedback through surveys, assessments, and focus groups to identify areas for improvement and revise training programs accordingly.
What measures are in place to ensure that IT governance training complies with legal and regulatory requirements?
Instructions: Describe the measures in place to ensure that IT governance training complies with legal and regulatory requirements, such as data privacy laws and industry regulations.
Example: The organization may work with legal and compliance teams to ensure that training materials and content comply with relevant laws and regulations.
What is the process for tracking and reporting on employee completion of IT governance training?
Instructions: Explain the process for tracking and reporting on employee completion of IT governance training, including the tools and systems used to monitor employee progress.
Example: The organization may use a learning management system to track employee progress and completion of training programs and generate reports on completion rates and learning outcomes.
How is the effectiveness of on-the-job training and coaching evaluated in relation to IT governance goals and objectives?
Instructions: Describe how the effectiveness of on-the-job training and coaching is evaluated in relation to IT governance goals and objectives, including the methods used to assess employee performance and behavior change.
Example: The effectiveness of on-the-job training and coaching may be evaluated through performance assessments and observations of employee behavior change in relation to IT governance goals and objectives.