Abstract
e-Services are just as commercial services; however e-services can be fully ordered and provisioned via the Internet. Such e-services are often offered by a constellation of enterprises rather than just one. A question is then how to properly align these enterprises, such that they can provision e-services. Additionally, because e-services rely so heavily on IT, aligning business (essentially the service) with IT is also of importance. In this paper, we present a framework that can be used to structure various alignment questions that popup while designing value constellations for e-services. We illustrate the framework by a small case study.
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