ITIL advantage

A Primer on ITIL

This presentation provides an in-depth introduction to ITIL (Information Technology Infrastructure Library). What is ITIL? Why is ITIL important to the enterprise? What are the key components of ITIL? What are the key sources of information on everything ITIL? What are some tools that can be used to implement ITIL? … An excellent resource for CIOs who want to understand ITIL and implement it in their organization. MUST Read! (70 Pages)

IT Service Management Using ITIL V3

This presentation provides an overview of ITIL V3 and discusses its use in IT Service Management – an attempt is made to make the connection between ITIL and business it alignment.

ITIL Executive Overview

This presentation provides an introduction to ITIL library – what is ITIL? what is the history of ITIL? what are its key module?

Strengthening SOA with ITSM & ITIL Governance

The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.

Overview and Current Trends with ITIL

This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.

ITIL V3 and Information Security

This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL

ITIL Background

ITIL background presentation provides an introduction, history and basics of the ITIL framework.

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