This presentation provides an in-depth introduction to ITIL (Information Technology Infrastructure Library). What is ITIL? Why is ITIL important to the enterprise? What are the key components of ITIL? What are the key sources of information on everything ITIL? What are some tools that can be used to implement ITIL? … An excellent resource for CIOs who want to understand ITIL and implement it in their organization. MUST Read! (70 Pages)
This presentation provides an overview of ITIL V3 and discusses its use in IT Service Management – an attempt is made to make the connection between ITIL and business it alignment.
This presentation provides an introduction to ITIL library – what is ITIL? what is the history of ITIL? what are its key module?
The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.
This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.
This presentation provides an in depth overview of the ITIL framework and discusses best practices for its successful implementation.
This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL
ITIL background presentation provides an introduction, history and basics of the ITIL framework.
This whitepaper provides an executive overview of service management and discusses how to identify and leverage your existing service life cycles.
This presentation provides an overview of ITIL for senior leaders/executives