This guide provides an overview of the Public Value Assessment Tool (PVAT) to assess, in a structured way, the public value of a government initiative so that an agency can review the expected public value across their entire portfolio of open government initiatives.
How do you measure return on investment in the public or government or not for profit sector that do not produce revenues or profits and differentiation is really not a factor? Public Return on Investment (ROI) is a framework for measuring value of IT investments in these environments.
This paper discusses the impact of emerging technology and changing user needs on the success of information systems and proposes an extension to the DeLone and McLean IS Success Model.
This paper extends the DeLone and McLean framework to define and measure software project success, software project management success, and software project product success.
This paper introduces and discusses the DeLone and McLean model for information systems success.
This paper discusses enhancements to the DeLone and McLean Model for information systems success based upon real life implementations and further research and analysis of the original framework which was introduced in 1992.
This article discusses the dos and don’ts of information technology return on investment aka IT ROI and introduces five simple rules to create believable IT ROI estimates for technology investments
This case study details the implementation of a performance management program – what are the benefits of IT performance measurement? why is performance management important? what are the critical success factors of an IT Performance Management Program? what are the key component of an IT Performance Management Program? how to build an IT Performance Management Program?
This paper illustrates an organizational process for managing IT investments and measuring the business value of those investments by drawing on the experiences of Holy Cross Health System.
This study explores the total cost of ownership (TCO) of operating linux versus windows servers.