measure IT roi

Public Value Assessment Tool (PVAT)

This guide provides an overview of the Public Value Assessment Tool (PVAT) to assess, in a structured way, the public value of a government initiative so that an agency can review the expected public value across their entire portfolio of open government initiatives.

Public Return on Investment (ROI)

How do you measure return on investment in the public or government or not for profit sector that do not produce revenues or profits and differentiation is really not a factor? Public Return on Investment (ROI) is a framework for measuring value of IT investments in these environments.

Measuring Software Project Success

This paper extends the DeLone and McLean framework to define and measure software project success, software project management success, and software project product success.

The New DeLone and McLean Model

This paper discusses enhancements to the DeLone and McLean Model for information systems success based upon real life implementations and further research and analysis of the original framework which was introduced in 1992.

Five Rules of IT ROI

This article discusses the dos and don’ts of information technology return on investment aka IT ROI and introduces five simple rules to create believable IT ROI estimates for technology investments

Building an Effective IT Performance Management Program

This case study details the implementation of a performance management program – what are the benefits of IT performance measurement? why is performance management important? what are the critical success factors of an IT Performance Management Program? what are the key component of an IT Performance Management Program? how to build an IT Performance Management Program?

Realizing the Business Value of IT Investments

This paper illustrates an organizational process for managing IT investments and measuring the business value of those investments by drawing on the experiences of Holy Cross Health System.

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