measure IT roi

Business IT Alignment – Metrics That Matter

  This whitepaper provides valuable insight into business it alignment, measurement of business value created by IT, measurement of this IT value and making better decisions based upon this measurement.

A Primer on Economic Value Added (EVA) Framework

An excellent guide to Economic Value Added (EVA) – it introduces the framework and provides good guidance on it use. The handbook approaches the topic from a general manager’s perspective (not from a quant jock’s perspective) so it makes the concepts easier to understand.

Rethinking measurement: More than evaluating performance

Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what’s more, developing the right measures and using measurement data must be iterative and highly interactive.

BT Tunes IT ROI

How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!

IT Value Mapping

Can you say with certainty that your IT is aligned with business? Can you prove it? If improving IT ROI is an imperative for you, read on. This paper will show you how to improve ROI by 10% or moreā€¦

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