Topic: measure IT roi

Business IT Alignment – Metrics That Matter

  This whitepaper provides valuable insight into business it alignment, measurement of business value created by IT, measurement of this IT value and making better decisions based upon this measurement.

A Primer on Economic Value Added (EVA) Framework

An excellent guide to Economic Value Added (EVA) – it introduces the framework and provides good guidance on it use. The handbook approaches the topic from a general manager’s perspective (not from a quant jock’s perspective) so it makes the concepts easier to understand.

Rethinking measurement: More than evaluating performance

Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what’s more, developing the right measures and using measurement data must be iterative and highly interactive.

BT Tunes IT ROI

How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!

IT Value Mapping

Can you say with certainty that your IT is aligned with business? Can you prove it? If improving IT ROI is an imperative for you, read on. This paper will show you how to improve ROI by 10% or more…

Editor's Picks

Sample IT Strategy Plan

A good IT Strategy Plan that you can use as a template to create your own.

IT Strategy Presentation

This in-depth – 78 pages – presentation goes into just about everything you would have wanted to know about IT Strategy aka business IT alignment (ICT Strategy, IS strategy, IS strategic alignment, IT Alignment, strategic information systems planning (SISP)…)

IT Strategy Example

This is an in-depth information technology strategic planning example that details the process and framework that CIOs can adapt to give direction to their own IT Organizations. Excellent Read!! (200 pages)

IT Strategy Template

Use this template to create an IT strategic plan for your organization – aligning business with IT strategy. IT Strategy Template can be downloaded for free by CIO Index members.

7 Steps to Business and IT Alignment

No business will ever reach the goal of “business and IT alignment”. Should this discourage you from pursuing business and IT alignment? NO! It is a worthy goal to pursue. Indeed, it is a critical one to pursue. You might never reach alignment but you can take steps to get ever closer. This requires a process. Often, we ignore the fact that business and IT alignment is a process. This process does not have a starting point nor does it have an end. It is a series of “learn and do” cycles that incrementally get towards alignment. Let me explain.

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