Topic: shared services

Offshoring 2.0

This paper analyses the factors driving the offshoring decision and identifies those that directly affect relationship success.

Communicating Value in Service Pricing

This article discusses the implications of pricing services and proposes a framework that reconciles pricing with customer perception of value.

How to Price IT Services

This presentation discusses pricing for services. The lessons here are applicable to pricing for information technology services as well.

Pricing Model for Application Services

This white paper discusses unit of work model pricing model for application services – identifying, measuring and pricing units of work is described for outsourcing work that can be adapted for an internal IT organization run as a business as well.

Pricing Strategy For Professional Services

The authors make a case for value driven pricing for professional services first analyzing the costs of ineffective pricing and then the key elelments of a profitable pricing strategy for professional services. The paper also introduces a framework for pricing professional services. Can an IT Organization act as a business by using professional services firms as a model? Can this framework for pricing be used for IT products and services?

Optimizing Pricing of Services

This paper discusses the two steps needed to optimize pricing – and maximize value delivery – namely, understanding strategic pricing parameters and leveraging tactical pricing opportunities. Good discussion for IT as a business for the lessons apply.

Financial Management for IT as a Business

This presentation describes some leading practices for financial management at information technology organizations – the model is IT as an internal business or internal service organization.<br /><br />Good discussion.

Editor's Picks

Sample IT Strategy Plan

A good IT Strategy Plan that you can use as a template to create your own.

IT Strategy Presentation

This in-depth – 78 pages – presentation goes into just about everything you would have wanted to know about IT Strategy aka business IT alignment (ICT Strategy, IS strategy, IS strategic alignment, IT Alignment, strategic information systems planning (SISP)…)

IT Strategy Example

This is an in-depth information technology strategic planning example that details the process and framework that CIOs can adapt to give direction to their own IT Organizations. Excellent Read!! (200 pages)

IT Strategy Template

Use this template to create an IT strategic plan for your organization – aligning business with IT strategy. IT Strategy Template can be downloaded for free by CIO Index members.

7 Steps to Business and IT Alignment

No business will ever reach the goal of “business and IT alignment”. Should this discourage you from pursuing business and IT alignment? NO! It is a worthy goal to pursue. Indeed, it is a critical one to pursue. You might never reach alignment but you can take steps to get ever closer. This requires a process. Often, we ignore the fact that business and IT alignment is a process. This process does not have a starting point nor does it have an end. It is a series of “learn and do” cycles that incrementally get towards alignment. Let me explain.

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