This paper presents a framework to measure the business value of information technology. It builds upon famous models and frameworks often used to mesure IT value - plugs their gaps, extends their functionality. This framework can be used as a template to measure IT value across industry, geography and the type of organization. Excellent Read! (350 pages)
Note: This is a theoretical paper with lots of detail and calculations. You will have to step over things to get to the essence. Well worth the trouble.
Download
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.