The IT Infrastructure Library (ITIL) has been adopted as the de facto standard for IT Service Management (ITSM). This Paper discusses the value of ITIL-based maturity assessments for the IT service recipient in an outsourcing arrangement. It presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results. The benefits from using COMM as a pro-active tool for understanding and defining outsourcing needs are discussed.
Assessing client maturity: a key to successful outsourcing
This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results.
Don’t Miss These Related References:
Signup for Thought Leader
Get the latest IT management thought leadership delivered to your mailbox.
Our 100% “NO SPAM” Guarantee
We respect your privacy. We will not share, sell, or otherwise distribute your information to any third party. Period. You have full control over your data and can opt out of communications whenever you choose.
