Case Study – IT Capability Assessment




This case study, conducted by a consulting firm, illustrates how to conduct an assessment of key aspects of an organization's IT capability. The results can then be analyzed to make decisions about fixing things, moving things to the cloud or other steps to make it more effective and efficient. MUST Read! (150 pgs)

When conducting an IT Assessment, what are the key things to evaluate? How should the evaluation be conducted?

This case study explores these questions:

  • Strategic issues - are you planning for success or going with the flow? are your business and IT in alignment?
  • Technology issues - is your technology keeping up or coming apart at the seams?
  • Financial issues - do you have enough dollars flowing to the right places or are you throwing money at random things?
  • Organizational issues - do you have the requisite skills to get the job done? are employees passionate about what they do?

This case study provides an excellent example of how to conduct such an assessment - CIOs can learn and adapt this framework for their own organizations. 

The key to transformation is understanding the current environment and drivers, formulating a response, prioritizing action items, executing on the plan. Success depends on involving stakeholders in a data driven analysis that tries to eliminate bias. 


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