Connecting ITIL and ISO 20000
Following ISO 20000 requirements are good for certification. To get your job done, you need specific "how to" steps and that is where ITIL steps in. So, can we forget about ISO 20000? Not really!
This paper makes the connection between the use of both these frameworks.
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Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf. 1
