This Digital Transformation case study examines how organizations can choose between improving operations through digitization or redefining their business model through digitalization. Drawing on recognized frameworks such as the Business Model Canvas and established digital transformation strategies, it offers a practical, stakeholder-focused perspective on aligning technology initiatives with strategic goals.
Its unique strength is the integration of operational realities, customer and partner dynamics, and proven methodologies into one cohesive analysis. Senior IT leaders will find actionable insights from real-world stakeholder engagement, process mapping, and system integration planning.
The value proposition is clear: this case study equips decision-makers with a structured approach to evaluate the technological, strategic, and ecosystem requirements of different transformation pathways. It enables more informed, risk-aware, and strategically aligned decisions.
Developed with an evidence-based approach, it is underpinned by credible methodologies, industry-recognized frameworks, and process-level detail, ensuring both theoretical grounding and practical relevance.
This Will Help You…
This case study is designed to give senior IT leaders the clarity, tools, and perspectives needed to make confident transformation decisions. Each core element of the content is directly tied to a tangible outcome you can create or a strategic choice you can make in your organization.
- Understand Digitization vs. Digitalization: Determine whether your next initiative should focus on process automation for efficiency or a full-scale digital business model for new revenue streams.
- Apply Recognized Frameworks to Real Scenarios: Use the Business Model Canvas and digital transformation strategy models to structure and validate your own transformation roadmap.
- Map Stakeholder Ecosystem Requirements: Identify partner, customer, and supplier needs to design integrations, APIs, and workflows that strengthen your value proposition.
- Evaluate Operational Readiness: Assess current process maturity, resource availability, and technology capability to inform realistic implementation plans.
- Define a Transformation Pathway: Weigh the strategic and operational trade-offs of incremental versus disruptive change to choose a path aligned with your objectives and constraints.
- Strengthen Decision-Making Credibility: Leverage an evidence-based, framework-backed analysis to build consensus with executives, boards, and cross-functional teams.
By connecting proven methodologies to practical, real-world insights, this case study enables IT Leaders to move beyond abstract strategy and directly into actionable planning with confidence.
