This document details an enhanced framework for information technology service management (ITSM). This is an outcomes driven framework that integrates ITIL with other frameworks and standards to improve its effectiveness. Excellent Read! (150 pages)
This framework for ITSM will help you understand:
- What is information technology service management (ITSM)?
- How to improve IT decisions?
- How to implement ITSM best practices effectively?
- What are the roles and responsibilities for ITSM?
- How to improve service quality and availability?
- How to align IT Services with Business Requirements?
- How to better manage risk?
- How to measure service quality?
- How to improve compliance and auditability?
- How to measure and evaluate services based upon derived value?
- How to measure IT Service lifecycle costs?
- How to implement continuous service improvement through a feedback loop?
CIOs will learn how to implement world class service excellence. MUST Read!