e-Book- Managing Outsourcing Relationships


Outsourcing can produce tremendous advantage to an organization - from lowering cost to creating competitive advantage and everything in between. The realization of these benefits requires deft management and governance of the outsourcing process. This e-Book provides guidance on how to manage this process. It discusses the following:

  • Why outsource?
  • What to outsource?
  • How to identify outsourcing risks?
  • How to define requirements for the service being outsourced?
  • How to select outsourcing provider?
  • How to enter into effective outsourcing contracts?
  • How to create meaningful Service Level Agreements (SLA)?
  • How to govern outsourcing relationships?
  • What is offshoring and how to effectively manage it?
  • How to mitigate outsourcing risk?

This is an excellent discussion on outsourcing that CIOs can learn from. 


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Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.


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