e-Book- Managing Outsourcing Relationships

Outsourcing can produce tremendous advantage to an organization - from lowering cost to creating competitive advantage and everything in between. The realization of these benefits requires deft management and governance of the outsourcing process. This e-Book provides guidance on how to manage this process. It discusses the following:

  • Why outsource?
  • What to outsource?
  • How to identify outsourcing risks?
  • How to define requirements for the service being outsourced?
  • How to select outsourcing provider?
  • How to enter into effective outsourcing contracts?
  • How to create meaningful Service Level Agreements (SLA)?
  • How to govern outsourcing relationships?
  • What is offshoring and how to effectively manage it?
  • How to mitigate outsourcing risk?

This is an excellent discussion on outsourcing that CIOs can learn from. 

Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.


A Primer on Outsourcing the Information Technology...  A very good presentation on outsourcing the IT department. It provides a good definition of outsourcing and its rationale and then covers key as...
An Overview of the Strategic Sourcing Process This presentation describes a 7 step process to strategic sourcing. The presentation provides an introduction to strategic sourcing including its pro...
Best Practices in International Logistics "Eight companies were selected as best practice winners, two in each logistics management category: global inventory control, transportation spend man...
Case Study – Strategic Sourcing Implementati... This case study provides insights into strategic sourcing: - What is strategic sourcing? - Why is strategic sourcing important? - How to implement str...
Case Study: A Framework to Improve Supply Chain Pe... This e-book introduces a framework for supply chain management and applies it to a real life company to measure it's supply chain's performance. CIOs ...
Complete Guide to Supply Chain Management At a macro level, Supply Chain Management answers the following questions: 1. How does a company get the raw materials it needs to make its "pro...