This paper discusses three critical responses to deal with a tough external environment namely, business IT alignment, benchmarking, and IT Operating Model. CIOs can learn how IT is affected by external environmental factors beyond their control and how to deal with them effectively.
The financial crisis of 2009 decimated businesses and created a seemingly intractable operating environment. How did the brave cope? Who survived? Who thrived? How? That question is as tough as the answer is obvious. CIOs who tightly coupled IT with the business, monitored and controlled resources, and modified their operating models thrived. Here is a look into the crisis, its impact, expert advice on a suitable response, and CIOs actions so you can make up your own minds on the right course of action in the current crisis.