This presentation provides an in-depth introduction to the objectives, history, components, processes, and the future of ITIL. It also makes the connection between ITIL, and Cobit frameworks. Excellent Read!
Introduction to ITIL presentation discusses the following topics:
- What are the objectives behind ITIL?
- When did ITIL start, and how has it evolved?
- What are the key components of ITIL?
- What are the 10 processes in ITIL?
- How are ITIL, and COBIT connected?
- Where is ITIL headed next?
