| Module Zero | Executive Summary
- Executive’s View of IT
- Definition and Purpose of IT Governance
- IT Governance Assessment Maturity Model
- Integrated IT Governance Framework and Roadmap
- Key Governance Roles, Responsibilities and Accountability
- IT Governance Decision Rights
- Demand Management
- Balanced Score Card for Business and IT
- Prerequisites for Creating a Successful IT Governance Program
- Future State of IT Governance – A Blueprint Concept
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| Module One | Foundations of IT Governance
- Why Do Organizations Need an IT/Business Governance Policy and Process
- Value propositions from Best-in-Class Companies on Governance
- Key IT Resources and Functions to be Managed
- Three Critical Pillars of IT Governance – Organization/People, Process and Technology
- Results of Ineffective IT Governance
- Steps in Making IT Governance Real
- A Generic Governance Process Improvement Model
- A First Step – Understand Current Maturity of IT Governance
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| Module Two | Integrated IT Governance Framework and Roadmap
- Benefits of Using an Integrated IT Governance Framework
- Integrated IT Governance Framework and Roadmap
- Select Examples of Current and Emerging Business/IT Strategy and Governance Best Practice Reference Models, Frameworks and Standards
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| Module Three | Business/IT Alignment Excellence
- The Board’s Role in Driving Business/ IT Alignment
- Principles of Aligning IT to the Business More Effectively
- Business and IT Plan Integration Flow
- Business and IT Strategy Development Framework and Outline
- IT/Business Alignment & Portfolio Management Triangle
- The Five Stages of IT Investment (Portfolio) Management Maturity
- IT Engagement (Relationship) Model
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| Module Four | Program/Project Management (PM) Excellence
- Value Propositions of PM from Leading Organizations
- Principle for Achieving Excellence in Program/Project Management
- PM Maturity Model
- Linking IT/Business Plans to PM and Beyond
- PM Life Cycle Phases, Components and Key Templates
- IT Demand Management Gate Process Flow and Select Decision Criteria
- Fast Track versus Complex PM Initiatives (Scalable and Flexible Process)
- PM Governance and Escalation Framework
- PM Key Metrics – Mandatory and Discretionary
- The Roles of the Program Management Office (PMO)
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| Module Five | IT Service Management and Delivery (ITSMD) Excellence
- Principles for Achieving IT Service Management and Delivery Excellence
- Benefits of IT Service Management and Delivery
- What is ITIL and Why is ITIL Different?
- ITIL Framework and an Overview of the Twelve Process Areas of ITIL (e.g. configuration mgt., asset/financial mgt., incident mgt., problem mgt., change mgt., release mgt., service level mgt., capacity mgt., service continuity mgt., capacity, mgt, etc.)
- Steps in Making ITIL Real
- IT Service management and Delivery Assessment Maturity Model
- Conducting a ITSMD Health Check
- Select ITSMD Metrics
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| Module Six | Outsourcing and Vendor Management Excellence
- The IT Balancing Dilemma
- The Outsourcing Decision-Making Scorecard
- Major Outsourcing Trends, Issues and Challenges
- Differences Between Domestic and Off Shore Deals
- Empowering Executives to Outsource
- Vendor Selection Process Flow
- Key Vendor Evaluation Criteria
- Key Governance Roles, Processes and KPIs
- Summary Steps in Vendor/Outsourcing Selection, Contract Negotiations and Management
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| Module Seven | Performance Management, Management Controls and Risk Management
- Principles for Achieving Performance Management Excellence
- What Key Performance Indicators Should Be Tracked?
- Linking Critical Success Factors to Key Performance Indicators
- Governance Calendar and Balanced Scorecard
- Select Examples of KPIs in Support of IT Governance Components
- Key IT Management Controls
- Risk Assessment, Management and Mitigation
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| Module Eight | Summary, Lessons Learned, Critical Success Factors and Next Steps |
| Module Nine | Select Case Studies |
| Module Ten | References and Appendix (Managing Accelerated Change and Transformation |
