IT Governance Course Syllabus


Module Zero

Executive Summary



  • Executive’s View of IT

  • Definition and Purpose of IT Governance

  • IT Governance Assessment Maturity Model

  • Integrated IT Governance Framework and Roadmap

  • Key Governance Roles, Responsibilities and Accountability

  • IT Governance Decision Rights

  • Demand Management

  • Balanced Score Card for Business and IT

  • Prerequisites for Creating a Successful IT Governance Program

  • Future State of IT Governance – A Blueprint Concept

Module One

Foundations of IT Governance



  • Why Do Organizations Need an IT/Business Governance Policy and Process

  • Value propositions from Best-in-Class Companies on Governance

  • Key IT Resources and Functions to be Managed

  • Three Critical Pillars of IT Governance – Organization/People, Process and Technology

  • Results of Ineffective IT Governance

  • Steps in Making IT Governance Real

  • A Generic Governance Process Improvement Model

  • A First Step – Understand Current Maturity of IT Governance

Module Two

Integrated IT Governance Framework and Roadmap



  • Benefits of Using an Integrated IT Governance Framework

  • Integrated IT Governance Framework and Roadmap

  • Select Examples of Current and Emerging Business/IT Strategy and Governance Best Practice Reference Models, Frameworks and Standards

Module Three

Business/IT Alignment Excellence



  • The Board’s Role in Driving Business/ IT Alignment

  • Principles of Aligning IT to the Business More Effectively

  • Business and IT Plan Integration Flow

  • Business and IT Strategy Development Framework and Outline

  • IT/Business Alignment & Portfolio Management Triangle

  • The Five Stages of IT Investment (Portfolio) Management Maturity

  • IT Engagement (Relationship) Model

Module Four

Program/Project Management (PM) Excellence



  • Value Propositions of PM from Leading Organizations

  • Principle for Achieving Excellence in Program/Project Management

  • PM Maturity Model

  • Linking IT/Business Plans to PM and Beyond

  • PM Life Cycle Phases, Components and Key Templates

  • IT Demand Management Gate Process Flow and Select Decision Criteria

  • Fast Track versus Complex PM Initiatives (Scalable and Flexible Process)

  • PM Governance and Escalation Framework

  • PM Key Metrics – Mandatory and Discretionary

  • The Roles of the Program Management Office (PMO)

Module Five

IT Service Management and Delivery (ITSMD) Excellence



  • Principles for Achieving IT Service Management and Delivery Excellence

  • Benefits of IT Service Management and Delivery

  • What is ITIL and Why is ITIL Different?

  • ITIL Framework and an Overview of the Twelve Process Areas of ITIL (e.g. configuration mgt., asset/financial mgt., incident mgt., problem mgt., change mgt., release mgt., service level mgt., capacity mgt., service continuity mgt., capacity, mgt, etc.)

  • Steps in Making ITIL Real

  • IT Service management and Delivery Assessment Maturity Model

  • Conducting a ITSMD Health Check

  • Select ITSMD Metrics

Module Six

Outsourcing and Vendor Management Excellence



  • The IT Balancing Dilemma

  • The Outsourcing Decision-Making Scorecard

  • Major Outsourcing Trends, Issues and Challenges

  • Differences Between Domestic and Off Shore Deals

  • Empowering Executives to Outsource

  • Vendor Selection Process Flow

  • Key Vendor Evaluation Criteria

  • Key Governance Roles, Processes and KPIs

  • Summary Steps in Vendor/Outsourcing Selection, Contract Negotiations and Management

Module Seven

Performance Management, Management Controls and Risk Management



  • Principles for Achieving Performance Management Excellence

  • What Key Performance Indicators Should Be Tracked?

  • Linking Critical Success Factors to Key Performance Indicators

  • Governance Calendar and Balanced Scorecard

  • Select Examples of KPIs in Support of IT Governance Components

  • Key IT Management Controls

  • Risk Assessment, Management and Mitigation

Module EightSummary, Lessons Learned, Critical Success Factors and Next Steps
Module NineSelect Case Studies
Module TenReferences and Appendix (Managing Accelerated Change and Transformation


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