Example of an IT Strategic Plan (City Government)

This Information Technology  Strategic Plan outlines the priorities, projects, ongoing operating needs, and costs to meet stakeholder and business needs. This strategic plan will guide investments in information technology and information technology initiative priorities.

This IT Strategic Planning document was created with the following in mind:

• Engaging a wide audience for input
• Assessing present customer satisfaction levels, successes, and opportunities for improvement
• Examining the effectiveness of use of technology today and staff access to technology resources
• Evaluating the current organizational structure and governance practices
• Developing a Capability Maturity assessment for IT processes
• Assessing the resilience and reliability of the existing application and infrastructure technology
• Evaluating plans for adoption of “Cloud” technologies
• Analysis of the current technology infrastructure architecture
• Identification of opportunities for significant improvements in IT operations and new ways
  that IT can add substantial value to the business