In today’s corporate world the phrase “IT is Business” is often used, but how many people ask how really would “IT do business” in the marketplace? Mohammad Kashif of Noblestar talks about how ITSM can fulfill the promise by realizing the value chain and minimizing the market forces.
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Looking at ITIL and ITSM from the Business Side
This paper details how ITSM can fulfill the promise of "IT as business" by realizing the value chain and minimizing the market forces.
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